All our order forms (including where you type your credit card number) operate in secure mode. This means that your browser encrypts what you type and our server decodes it. Anyone intercepting the data en route can make no sense of it. This technology, the “Secure Socket Layer” or SSL, works; every trustworthy trading Web site uses it. You can tell when you are in secure mode as a little locked padlock appears on the bottom of the screen.
As a further security measure we do not store credit card numbers on our online web servers.
Why we gather information
From the day we established our web site we have has continuously striven to provide our customers with quality goods and excellent customer service. We collect personal information to allow us to process your orders, to develop a quality and more personal shopping experience and, if you so wish, to inform you of special offers and discounts.
The information we collect & how we collect it
When you order from our Web site, we collect the following information: your name, telephone number, email address, billing information (credit card numbers, expiry date and statement address), product(s) purchased, and the recipient’s name, address and telephone number. Information you enter is collected even if you cancel or do not complete an order.
All information about individuals is collected lawfully and in accordance with the Data Protection Act 1998.
In addition to the information above if, and only if, you place an order we record the IP address of your computer. All computers, when connected to the Internet, have a unique IP address. We make no routine use of this information. It is collected for the sole purpose of assisting in the investigation of credit card fraud.
We will never pass any of your personal details (for example your email address) to any other business or individual without your prior consent.
How we use the information we collect about you
We use the information we collect from you to process your orders. We use information collected to help us enhance and personalise the shopping experience at our web site. We also use aggregated information to help us improve our web site and market our services.
Receiving promotional material from us is YOUR decision
We will never send you promotional material if you do not want us to.
How we use “cookies”
We use a non-persistent cookie (not written to your disk) containing only a session ID to link you to your shopping basket.
Your consent and changes to this policy
We welcome your comments